fg991's Privacy Policy

1. Introduction and Scope

fg991 ("we", "us", or "the platform") provides a trusted online gaming service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, disclose, and protect the personal information of users on our platform.

This policy applies to the website www.fg991.cam and all related services. By using fg991's services, you are considered to have accepted the terms of this privacy policy.

We place the highest importance on your privacy and use SSL encryption and modern security technologies to protect your personal information. The core purpose of our privacy policy is to give you full transparency so you know where your information goes and how it is used.

2. Information We Collect

fg991 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address
• Residential address (country, district, upazila)
• National ID card or passport number (for KYC verification)
• Password (stored in encrypted form)

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay account numbers or partial bank account details
• Transaction history (records of deposits and withdrawals)
• Wallet balance and bonus usage records

2.3 Technical Information

• IP address and geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Cookie and session data
• Time spent on the platform and browsing history

2.4 Gaming Activity Information

• Game history and betting records
• Win and loss information
• Preferred games and betting patterns
• Bonus claims and wagering history

3. How We Collect Information

fg991 collects information in the following ways:

• Directly from you: During account registration, profile updates, payment transactions, and when you contact our support team.
• Automatically: Through cookies, log files, and tracking technologies when you use our website.
• Through third parties: From payment providers (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention partners.

4. Purpose of Using Your Information

We use your information for the following purposes:

1. Account management: To create, maintain, and verify your account.
2. Service delivery: To operate gaming services, betting features, and live casino services.
3. Financial transactions: To manage deposits, withdrawals, and bonuses.
4. Identity verification (KYC): To meet legal obligations and prevent money laundering.
5. Age verification: To ensure that only individuals aged 21 and above use the platform.
6. Security and fraud prevention: To detect and prevent suspicious activity.
7. Customer support: To resolve your issues and handle complaints.
8. Responsible gaming: To identify potentially problematic gaming patterns and take necessary steps.
9. Service improvement: To enhance the performance of our platform and the user experience.
10. Communication: To inform you about important updates, policy changes, and account-related matters.

5. Information Sharing and Disclosure Policy

fg991 does not sell or rent your personal information. However, information may be shared with third parties in the following circumstances:

5.1 Service Partners

Only the information necessary to perform the service is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers, technology support providers, and identity verification service providers. These partners are obligated to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law.

5.3 Fraud Prevention

If fraudulent activity or money laundering is suspected, information may be provided to the relevant authorities.

5.4 Business Transfer

If fg991's business operations are merged, acquired, or transferred, user information may form part of the transferred assets. Users will be given advance notice in such cases.

6. Cookie Policy

The fg991 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the basic functionality of the website — maintaining login sessions, security verification.
• Functional cookies: To remember your preferences — language selection, favourite games.
• Analytical cookies: To gather statistics on platform usage so we can improve our services.
• Security cookies: To prevent fraud and unauthorised access.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

7. Data Security Measures

fg991 applies industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transferred between the website and servers is encrypted.
• Database encryption: Sensitive information — passwords, financial details — is stored in encrypted form.
• Access controls: Only authorised staff can access information on a need-to-know basis.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Data backup: Information is backed up regularly and stored on secure servers.
• Two-factor authentication: Two-factor authentication is available for additional account security.

However, complete security on the internet cannot be guaranteed. Even with the highest level of caution, we cannot guarantee 100% security. If you notice any suspicious activity, please contact us immediately.

8. Data Retention Period

fg991 retains your information according to the following policy:

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for a specified period to meet legal obligations.
• Financial records: Financial transaction information is retained after account closure in accordance with applicable law.
• Technical logs: Server logs and access records are kept for a limited period.

After the specified period, information is securely deleted or anonymised.

9. International Data Transfers

Although fg991's services are operated from Bangladesh, some of our technology partners operate internationally. As a result, your information may be processed or stored on servers outside Bangladesh.

Whenever information is transferred internationally, we ensure that the receiving party provides a level of protection equivalent to our privacy standards. All international partners are contractually bound to comply with data protection standards.

10. User Rights

As a user of fg991, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances — though this may not always be possible due to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may receive a copy of your information in a structured, machine-readable format.
• Right to close your account: You may close your account at any time — after settling any outstanding balance and legal obligations.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request.

11. Protection of Children and Minors

fg991 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect information from minors.

Age is verified at the time of registration and confirmed through KYC verification where required. If we become aware that a person has created an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.

12. Responsible Gaming and Use of Information

We use information about your gaming activity to ensure responsible gaming. This includes:

• Identifying unusual betting patterns that may indicate problematic gaming.
• Enforcing limits set by the user themselves (deposit limits, session time).
• Activating self-exclusion features when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Policy Changes

fg991 may update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Display a prominent notice on the website.
• Send a notification to your registered email address.
• Update the "Effective Date" at the top of the page.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us: