🛡️ fg991 — Safe and Healthy Gaming

Our commitment to responsible gaming

fg991 believes gaming should be a source of enjoyment — not stress. We are committed to ensuring the protection of every player. For ages 21+ only.

Our Responsibility Philosophy

We consider every player who comes to the fg991 platform a member of our family. Our goal is not just to provide entertainment — it is also to ensure your mental and financial well-being in every session. Responsible gaming means staying aware of your own limits, gaming within a budget, and never treating gaming as a source of income.

Online gaming is growing rapidly in Bangladesh. However, it comes with certain risks. We want every one of our members — especially those using an online casino or slot games for the first time — to play with the right information and tools. On this page you will find our responsible gaming policy, self-protection tools, and ways to get help.

Remember: Gaming is for entertainment — it is not a guaranteed way to earn money. Do not place more bets trying to recover money you have lost.

Age Restriction

21+

For ages 21 and above only

To open an account on fg991 and participate in any kind of gaming activity, you must be 21 years of age or older. You will be required to verify your age at the time of registration.

We take strict measures to prevent minors from gaming. Any account operated on behalf of a minor will be closed immediately.

Protection and Control Tools

Set Deposit Limits

Set in advance the maximum amount you will deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait — but it can be lowered right away.

Daily Limit Weekly Limit Monthly Limit

Time-Out and Session Limits

Playing for too long at a stretch reduces your ability to make good decisions. Turn on the session timer and enable automatic log-out after a set time. You can also take a temporary break of 24 hours or 7 days.

Session Timer Automatic Log-Out

Set Loss Limits

Decide in advance how much you can lose in a given period before play stops. Once your loss limit is reached, the system will alert you and temporarily pause your gaming.

Daily Loss Limit Weekly Loss Limit

Time-Out Break

If you feel you have been playing a bit too much, take a time-out from 1 day up to 6 weeks. During this period, access to your account will be blocked. It cannot be lifted until the time-out is over.

1 Day 1 Week 6 Weeks

Self-Exclusion

If you suspect a gaming addiction, choose a long-term self-exclusion. Your account can be completely closed for 6 months up to 5 years. During this time, no bonus offers or promotional emails will be sent to you.

6 Months 1 Year 5 Years

Reality Check Reminder

Every 30, 60, or 90 minutes, a pop-up will let you know how long you have been playing and what your overall results are. This reminder keeps you connected to reality.

30 Minutes 60 Minutes 90 Minutes

Assess Yourself

Ask yourself the questions below. If you answer "Yes" to two or more, please contact our support team.

  • Have you ever gamed beyond your budget?
  • Have you placed more bets to try to recover money you lost?
  • Have you neglected family or work because of gaming?
  • Do you find it difficult to stop gaming?
  • Has gaming caused you debt or financial problems?
  • Do you turn to gaming to relieve stress or loneliness?
  • Are your family or friends concerned about your gaming?
Do not hesitate to seek help. Gaming addiction is a health issue — it is not a sign of weakness. Speak in Bengali with fg991's 24/7 live chat support or write to [email protected].

How to Activate Protection Tools

1

Log in to your account

Access your account on fg991 and click the profile icon in the top right corner.

2

Open "Responsible Gaming" settings

From the account menu, select the "Responsible Gaming" option.

3

Set your preferred limits

Deposit limit, session timer, loss limit, or time-out — enable whichever you need and set the amount or duration.

4

Confirm and save

Confirm the changes. The limits will take effect immediately. A confirmation message will be sent to your email.

5

Contact us if you need help

If you have any trouble with settings or want to request a self-exclusion, contact us via live chat or at [email protected].

Tips for Healthy Gaming

Set your budget in advance

Before you start playing, decide the maximum amount you are willing to spend today. Accept the loss if that amount is gone — never take your gaming budget from money set aside for family necessities.

Take regular breaks

Take at least a 15-minute break every hour. Get up, walk around, drink some water. Breaks keep your decision-making sharp and reduce the tendency to play too much.

Do not bet on impulse

Avoid gaming when you are angry, frustrated, or emotionally unsettled. Stay completely away from gaming when under the influence of alcohol or any other substance.

Keep your winning expectations low

Gaming is primarily entertainment. Winning is possible, but there is no guarantee of winning every time. Never view gaming as a source of income.

Let your family know

Have an open conversation with your loved ones about your gaming habits. Take their concerns seriously. If they feel you are gaming too much, consider taking a break.

Keep minors away

Keep your device and account secured with a strong password. Make sure no underage family members can access the gaming account in any way.

Common Questions & Answers

Go to the "Responsible Gaming" settings in your account and select the "Self-Exclusion" option. From there, choose 6 months, 1 year, or 5 years. If you have trouble doing it from settings, email [email protected] or let us know via live chat — we will take action immediately.

Yes, lowering your deposit limit takes effect immediately. However, if you want to increase the limit, you will need to wait 24 hours. This delay is intentional — to prevent decisions made in an emotional moment.

Yes, any existing balance in your account will remain completely safe during a time-out or self-exclusion. Once the break is over, you will be able to withdraw that balance.

No. Once a self-exclusion period has started, it cannot be cancelled before the set time is up. This is a strict protection measure. After the period ends, you will need to verify your identity again.

If you feel that gaming is becoming an addiction, do not wait — contact fg991's 24/7 live chat or email [email protected]. Our support team speaks Bengali and your information will be kept completely confidential.

Reality check settings can be changed, but we strongly advise keeping them on. These reminders help you track your gaming time and make informed decisions.

Enjoy fg991 Responsibly

Remember — gaming is for fun. We are always here for any help you need. Browse our games, read the FAQ, or contact support.

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