fg991 Terms and Conditions

1 Key Terms

The following terms are used with specific meanings throughout these terms and conditions:

• "fg991" or "Platform" — The fg991.cam website and all its associated services, features, and content.
• "User" or "You" — Any individual registered on fg991 who uses the services of the platform.
• "Account" — Your personal profile and transaction environment created through registration on the platform.
• "Balance" — The total amount of funds (money) held in your account.
• "Bonus Balance" — Funds awarded through promotional offers that become withdrawable after specific conditions are met.
• "Wagering Requirement" — The specified multiplier amount that must be wagered before bonus funds can be withdrawn.
• "Services" — All games, betting markets, live casino, and other entertainment activities available on fg991.

2 Registration Eligibility Conditions

To create an account and use the services on fg991, you must meet all of the following conditions:

• You must be 21 years of age or older. fg991 may request valid identification at any time for age verification.
• You are participating on the platform voluntarily and with full mental capacity.
• You may only operate one account. Multiple accounts by the same person are not permitted.
• All information provided at the time of registration must be completely truthful, accurate, and up to date.
• You are not enrolled in any self-exclusion program.
• You have read these terms and conditions in full and agree to comply with them.

Registration Process

When creating an account, you must provide a valid personal email address, mobile number, and password. fg991 reserves the right to carry out KYC (Know Your Customer) verification. Providing false information may result in immediate account closure and forfeiture of any deposited funds.

3 Account Security and Responsibility

You are fully responsible for the security of your fg991 account. Please follow the guidelines below:

• Never share your login credentials (username and password) with anyone else.
• Use a strong and unique password. Change your password regularly.
• If you suspect unauthorized access to your account, notify fg991 support immediately.
• After logging in on a public or shared device, end your session and log out.
• fg991 will never ask for your password via email or chat.

fg991 will not be held responsible for any financial loss caused by third parties if you fail to keep your account credentials secure.

Identity Verification (KYC)

fg991 reserves the right to verify a user's identity at any time. The following may be required for verification:

• A scanned copy of your National ID (NID) or passport.
• Proof of address documents (bank statement or utility bill).
• Proof of ownership of payment method (such as bKash or Nagad account details).

Withdrawals may be suspended until verification is complete.

4 Deposit Policy

The following conditions apply when depositing funds on fg991:

• The minimum deposit amount is ৳100 for each payment method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• The account used for deposits must be registered in your own name. Deposits through third parties are not permitted.
• Once a deposit is successful, it is generally credited to your balance instantly. If there is a delay due to technical reasons, please contact support.
• fg991 reserves the right to decline any deposit without providing a reason.

Withdrawal Policy

The following conditions must be met when withdrawing funds:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawal processing takes between 15 minutes and 2 hours.
• Withdrawals may be suspended if identity verification has not been completed.
• The relevant wagering requirement must be met before bonus funds can be withdrawn.
• In cases of suspicious activity, fg991 reserves the right to hold withdrawals and conduct an investigation.

5 Welcome Bonus Terms and Conditions

The fg991 welcome bonus applies to new users. The following conditions apply to receive the bonus:

• The welcome bonus is up to 120% on the first deposit, with a maximum of ৳15,000.
• A 20x wagering requirement must be met before the bonus can be withdrawn.
• The wagering requirement is calculated based on the total bonus balance.
• Each user may receive the welcome bonus only once.
• If the bonus is not used within the specified period from the date it was issued, it will be cancelled.

General Bonus Policy

• Each promotion has its own terms and conditions, which are published alongside that promotion.
• Bonuses are only valid from legitimate gameplay — earning bonuses through manipulation or multiple accounts is prohibited.
• fg991 reserves the right to modify, suspend, or cancel any bonus offer.
• In any dispute relating to bonuses, fg991's decision will be considered final.
• For details on VIP cashback and rewards, please refer to the relevant section.

6 General Rules for Games and Betting

The following rules apply at all times when playing games and placing bets on fg991:

• Each game has its own rules and paytable, which can be found in the game interface.
• Claims for winnings that were incorrectly displayed due to a technical error will not be accepted.
• If a game is interrupted due to loss of internet connection, the result will be determined according to the system's records.
• If an event is cancelled in cricket or other sports betting, refunds or results will be applied according to fg991's established rules.
• In any dispute regarding a game result, the server log records are the final evidence.

Fair Play Guarantee

fg991 is committed to ensuring a fully fair and transparent gaming environment. The games used on the platform utilize verified Random Number Generator (RNG) technology. The use of external software or techniques to influence the outcome of any game is strictly prohibited.

7 What Is Strictly Prohibited

The following activities are strictly prohibited on fg991 and may result in account termination as well as legal action:

• Operating multiple accounts by the same person.
• Deliberate betting intended to circumvent bonus terms and conditions (bonus abuse).
• Use of hacking, viruses, or any other harmful technology.
• Playing games using automated bots or scripts.
• Attempting to access another user's account or steal account credentials.
• Money laundering or transactions involving illegal funds.
• Rude or threatening behavior toward fg991 staff.
• Providing false information to other users or attempting to defraud them.

8 Responsible Gaming Commitment

fg991 believes that online gaming is a form of entertainment — not a means of livelihood. We are committed to building a responsible gaming culture.

• You can set daily, weekly, or monthly deposit limits for yourself.
• You may take a temporary cooling-off period or self-exclusion if needed.
• If you notice signs of gaming addiction, contact our 24/7 support immediately.
• Never play games with borrowed money or funds needed for essential expenses.
• Avoid playing games when driven by emotion or under the influence of substances.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Use of Personal Information

The collection, storage, and use of your personal information is governed by fg991's privacy policy. Key points:

• Your information is used solely for providing services, verifying identity, and security purposes.
• Your information is not sold to third parties without your consent.
• All data is kept secure using SSL encryption technology.
• Information may be shared with relevant authorities in cases of legal obligation.

For the full privacy policy, please visit our Privacy Policy page.

10 fg991's Limits of Responsibility

fg991 will not be held liable for any losses in the following circumstances:

• Gaming losses due to internet disconnection or technical failures by third parties.
• Account information leaks caused by your own negligence.
• Force majeure events such as natural disasters, cyberattacks, or government directives.
• Missed gaming opportunities due to temporary service interruptions.
• Account termination resulting from the submission of false or incorrect information.

fg991 always strives to provide a safe and reliable service; however, due to technical limitations, 100% uninterrupted service cannot be guaranteed.

11 Circumstances for Account Closure

fg991 may temporarily suspend or permanently close an account under any of the following circumstances:

• Violation of any clause in these terms and conditions.
• Evidence of fraudulent or deceptive activity.
• Failure to verify identity or submission of false information.
• Operating multiple accounts by the same individual.
• Request by the user themselves.

Voluntary Account Closure

You may close your account at any time. In this case:

• Any remaining balance must be withdrawn before the account is closed.
• Pending bonuses will be cancelled.
• Contact support to close your account.

12 Changes & Notification Policy

fg991 reserves the right to amend these terms and conditions at any time. In the event of changes:

• Notices of significant changes will be sent to users' registered email addresses.
• Amended terms will take effect from the date of publication.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the new terms, you have the option to close your account.

The latest terms and conditions will always be available on this page. It is recommended that you visit this page regularly.

Questions & Contact

If you have any questions about these terms and conditions, please contact us:

• Live Chat: Active 24/7 in Bengali
• Email: [email protected]

You can also find answers to common questions on our FAQ page.